Refund policy

At [Your Store Name], we are committed to providing quality products and an excellent shopping experience. Your satisfaction is important to us, and we want you to shop with confidence. Please read this Return & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

Returns

We accept returns on eligible products within 30 days of the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all tags, accessories, manuals, and promotional items included. Proof of purchase, such as your order confirmation or order number, is required for all return requests.

Items that have been used, damaged due to customer handling, or returned without their original packaging may not qualify for a refund.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or customization reasons. These include opened personal care and beauty products, underwear, swimwear, earrings and other pierced jewelry, customized or personalized items, digital products, downloadable content, gift cards, perishable goods, and any products clearly marked as final sale or non-returnable.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide your order number along with clear photographs of the product, its packaging, the shipping label, and any visible damage or issue.

After reviewing your claim, we may offer a replacement, a full refund, a partial refund, or store credit, depending on the circumstances. In some cases, you may not be required to return the damaged or incorrect item.

Change of Mind Returns

If you decide you no longer want your purchase, you may request a return within 30 days of receiving your order, provided the product remains unused and meets our return requirements.

Customers are responsible for the cost of return shipping unless the return is due to our error or the item is defective. Original shipping charges are non-refundable.

Return Process

To begin a return, please contact our customer support team at support@[yourstore].com.

Please include your full name, order number, the reason for your return, and any relevant photographs if your request involves a damaged or defective item.

Our team will review your request within 1–3 business days and provide return instructions if your return is approved.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Processing times vary depending on your payment provider.

Most refunds are completed within 5–10 business days, although some banks or financial institutions may require additional time before the funds appear in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please check your bank account and contact your credit card provider or bank, as processing times can vary.

If you still require assistance, please contact us at support@[yourstore].com, and we will be happy to help.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

Once an order has entered processing or has been shipped, it can no longer be cancelled. If your order has already been dispatched, you may request a return after delivery in accordance with this policy.

Shipping Costs

Shipping charges are non-refundable unless the return is the result of our error, such as shipping the wrong item or sending a defective or damaged product.

Customers are responsible for return shipping costs for all approved non-defective returns. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are sent without tracking.

Lost Packages

If your package has not arrived within the expected delivery timeframe, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier to investigate the shipment. If the package is confirmed to be lost, we will offer either a replacement or a full refund.

Packages marked as "Delivered" by the shipping carrier but reported missing may require additional verification before a resolution can be provided.

Exchanges

We offer exchanges for products that arrive damaged, defective, or incorrect.

If you require a different size or color, please contact our customer support team. We will do our best to accommodate your request, subject to product availability.

Fraud Prevention

To protect both our customers and our business, we reserve the right to request additional information before approving refunds or replacements. We may refuse returns or refunds where fraudulent activity, abuse of our return policy, or excessive return requests are suspected.

International Orders

Customers placing international orders are responsible for any return shipping costs, customs duties, taxes, or import fees associated with returning products.

Customs duties and taxes paid at the time of delivery are generally non-refundable.